Vistar Platform (Trafficking) Login

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Introduction

Accessing the Vistar platform starts with signing in to Trafficking, the shared login interface for Vistar products, including the DSP (Demand Side Platform), SSP (Supply Side Platform), Ad Serving, Cortex Fleet, and Adstruc. This topic covers how to sign in securely using MFA (multi-factor authentication), manage your account details, and switch between accounts when working across multiple organizations or roles.

What You’ll Learn

In this topic, you'll learn how to:

• Log in to the Vistar platform.

• Update your email address.

• Log out of an application.

• Reset your password.

• Enable multi-account support.

• Switch between accounts.

Log In to the Vistar Platform

Use your Vistar platform (Trafficking) login to access the DSP, SSP, Ad Serving, Cortex Fleet, and Adstruc.

Note: MFA adds an extra layer of security to your account and ties to your individual user, or email address, and device. If you share your user login with someone else, they won’t be able to complete the MFA process.

Note: To access the Vistar platform, you must have a Trafficking user account. To use Cortex Fleet, your account administrator must first add you as a user in Trafficking and then in Fleet. Likewise, to use Adstruc, your account manager must first create your user account in Trafficking and then in Adstruc. After logging in, if you have access to multiple accounts, you'll see these listed. Select the account you want to access.

To sign in to the Vistar platform:

1. Log in to Trafficking at trafficking.vistarmedia.com.

2. At the Welcome screen, enter your Username or Email Address.

3. Click Continue.

   

   Figure 1. Enter Your Password Screen

   Note: If you see that you username or email address has a typo, click Edit. This takes you back to the Welcome screen so you can re-enter your information.

4. Enter your Password.

   Note: For help with an old, forgotten or lost password, see Change Your Password.

5. Click Continue.

6. Check your email inbox for a new email containing your one-time password.

   Haven’t received your email?

   • Check you entered your email address correctly in the Username field.

   • Take a look in your spam or junk folder. The message will come from no-reply@vistarmedia.com.

   Once you've resolved the issue, click the Resend link to try again. If the problem persists, Contact support@vistarmedia.com for help.

7. Where you see Enter the Code, enter the 6-digit authentication code from your email.

   

   Figure 2. Verify Your Identity Screen

   Note: To reduce how often you’re prompted to enter a one-time password, select Remember this Device for 30 Days. Selecting this checkbox bypasses MFA when logging in from the same device. This is not recommended when using public or shared devices. Note, if you haven’t signed in within 7 days, you’ll be prompted to enter a one-time password. And, if you’re using a private browser session (like Chrome’s Incognito mode) you’ll be prompted.

8. Click Continue. On successful login, you’re taken to the application’s landing page.

Update Your Email Address

Your account needs a valid email address to support MFA. Use this section to update your email address if it’s incorrect or no longer accessible.

To update your email address:

1. (Preferred) Contact your organization’s Vistar Media account administrator or account manager.

2. Or, send an email to support@vistarmedia.com.

Log Out of an Application

Use this option to log out of a specific Vistar product. Logging out only applies to the current product and doesn’t sign you out of all Vistar products at once. To log out of all products, you must sign out of each one individually.

To log out:

1. Open the account menu:

   • In applications with a side navigation, click your account name at the bottom left.

   • In applications with a top navigation, click your account name in the top-right corner of the page.

2. Click Log Out (or Logout, depending on the application).

You’re logged out of the application.

Reset/Change Your Password

Passwords can get lost or compromised. Use this section to request a new password so you can get back into your account quickly and securely.

To reset or change your password:

1. Log in to Trafficking at trafficking.vistarmedia.com.

2. At the Welcome screen, enter your Username or Email Address.

3. Click Continue.

4. In the Enter Your Password screen, click Forgot Password?.

   

   Figure 3. Enter Your Password Screen with Forgot Password Link Highlighted

5. Click Continue.

6. Check your email inbox for an email containing a password reset link.

   Haven’t received your email?

   • Check you entered your email address correctly in the Username field.

   • Take a look in your spam or junk folder. The message will come from no-reply@vistarmedia.com.

   Once you've resolved the issue, click the Resend link to try again. If the problem persists, Contact support@vistarmedia.com for help.

7. Click the link and follow the onscreen instructions to change your password.

Multi-Account Support

If you work with multiple agencies, operate across different regions, or perform multiple roles within your organization, you may have access to more than one Vistar account.

Your primary account serves as your default account, and you may also have access to one or more destination accounts. By default, destination accounts inherit the same role permissions as your primary account. For example, if your primary account includes the Reporting role, your destination accounts will also include that role. However, your account administrator or account manager can assign different roles to destination accounts after they're created.

Enable Multi-Account Support

To enable multi-account support for your user, contact support@vistarmedia.com

Log In

Log in with multi-account support has a few extra steps.

To login with multiple accounts:

1. Log in to Trafficking at trafficking.vistarmedia.com.

2. At the Welcome screen, enter your Username or Email Address.

3. Click Continue.

4. Enter your primary account’s Password.

5. Click Continue.

6. Check your email inbox for an MFA email.

7. Where you see Enter the Code, enter the 6-digit authentication code from your email.

8. Click Continue. A list of available destination accounts shows.

9. Click Log In for the account you want to access. On successful login, you’re taken to the application's landing page.

Switch Accounts

Having multi-account access means that sometimes you’ll need to switch accounts.

To switch between your accounts:

1. Open the account menu:

   • In applications with a side navigation, click your account name at the bottom left.

   • In applications with a top navigation, click your account name in the top-right corner of the page.

2. In the pop-up or dropdown, select the destination account using the associated radio button.

3. Click Change Account.